Only Prepaid Orders are Allowed to be Returned

FAQs

Frequently asked questions about returns, refunds, and exchanges.

How do I Return?

Visit our Return Center
Enter your order number and contact details to start.
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines

Return & Exchange Rule

Due to the nature of pharmaceutical products, used items cannot be resold and hence returns are generally not allowed across the industry.

However, at PositiveGems, customer satisfaction comes first.

Our customers are our God. 🙏🏻

You may have seen our promise in our marketing communications -

“100% Satisfaction or Full Refund.”

Under this Satisfaction Program, we break industry norms by offering refunds as PositiveGems Gift Cards - even on used items!

This is truly revolutionary! because no other pharma company can accept returns on consumed products. But PositiveGems does, because we believe in the quality of what we deliver.

👉 98% of our customers never need this. For the 2% for whom the product might not suit, you can return it and receive a Gift Card equivalent to your product amount.

To prevent misuse, this offer is valid for 24 hours from the time of delivery only. Any return request must be made within this window. This ensures our policy stays fair for genuine customers.

After 24 hours, we reserve the right to accept or reject returns at our discretion on a case-by-case basis.

For any return-related concerns, you can always reach our 24×7 customer helpline. +91 8447-736-732

By placing an order with PositiveGems, you agree to this return policy

How do I ship back the items?

We will pickup returning items back from your address, you do not have to step out from your home. Refer to the email received after placing the return request.

How soon will I get my Exchanged Product?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your Exchange request. If approved, The Exchanged Product will be Dispatched.