FAQs

Frequently asked questions about returns, refunds, and exchanges.

How do I Return?

• Visit our Return Center
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines

Return & Exchange Rule 

Eligible Items

• SuperAction For Men 

Eligibility Condition : 

• You Ordered for SuperAction Plus Variant but you needed SuperAction Light Version.  or vice versa. then we can take your exchange request. 

 No Returns and No Exchange Allowed on the following Products :

• Long-Time Spray                                          - Not allowed 

• Her-Feelings                                                 - Not allowed

• Shilajit                                                            - Not allowed

• Ashwagandha                                               - Not allowed

• Fish Oil                                                           - Not allowed

• Multivitamin                                                   - Not allowed

• Whey Protein Isolate                                     - Not allowed

• Re-Grow                                                         - Not allowed 

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

How do I ship back the items?

We will pickup returning items back from your address, you do not have to step out from your home. Refer to the email received after placing the return request.

How soon will I get my Exchanged Product?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your Exchange request. If approved, The Exchanged Product will be Dispatched.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us at Return@PositiveGems.com